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Do you genuinely value your customers? Customer service is a bit of a buzz word that is thrown around by many companies. These companies feel that just by saying it, they are actually providing good customer service. 

Customer service is a lot more than just a word. It’s a constant and consistent action. Mitch Long of KazInsurance does not hold a customer service rep position, but he sure acts like he does.

Listen to this episode of Entrepreneur Perspectives to hear the thoughts of Eric Kasimov and Mitch Long on customer service.